Frequently Asked Questions
At GazelleVibe, we strive to ensure that the products you see on our website are as accurate as possible. While we make every effort to showcase high-quality images and provide detailed descriptions, please note that colors, sizes, or minor design details may vary slightly due to lighting, screen settings, or production updates. Rest assured, we are committed to delivering a product that meets your expectations and the quality you see on our site. If you have any concerns, feel free to contact us before making a purchase!
You can easily view and download your sales receipt from GazelleVibe by following these steps:
Check Your Email: After completing your purchase, a confirmation email containing your sales receipt will be sent to the email address you provided during checkout. You can find all the details of your order in this email.
Log Into Your Account: If you have a GazelleVibe account, simply log in to your account on our website. Go to the "Orders" section, where you’ll find a list of all your past purchases along with the option to view and download your receipts.
Contact Us: If you're unable to find your receipt or need further assistance, feel free to contact our customer support team, and we’ll be happy to provide you with a copy.
Let us know if you need any additional help!
We want you to be completely satisfied with your purchase from GazelleVibe. If for any reason you need to return an item, here’s how you can do it:
Review Our Return Policy: Before initiating a return, please review our Return Policy to ensure your item is eligible for a return. Generally, items must be returned within 30 days of purchase in their original, unused condition with the original packaging.
Contact Our Customer Support: Reach out to our customer support team at support@gazellevibe.com or through our website’s contact form. Provide your order number and details of the item you wish to return.
Return Authorization: Once we receive your request, we will provide you with a return authorization and instructions on how to send the item back to us. If your return is approved, we will guide you through the process and let you know if there are any restocking fees (if applicable).
Ship the Item Back: Carefully package the item and send it back using a trackable shipping service. You will be responsible for return shipping costs unless the return is due to a defect or error on our part.
Refund or Exchange: Once we receive the returned item and inspect its condition, we will process your refund or exchange as per your request. Refunds will be issued to the original payment method.